We prioritize customer satisfaction. Our Refund Policy is designed to provide transparency and ensure a fair process for customers who may wish to request a refund. This policy outlines the conditions under which refunds are applicable and the steps to follow for requesting one.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Non-Delivery of Services: If we fail to deliver the agreed-upon services within the specified time frame, you may be eligible for a refund. This includes instances where the services have not been initiated or there is significant delay beyond the expected timeline.
- Unsatisfactory Results: If the service delivered does not meet the agreed quality or objectives, and efforts to rectify the situation have been unsuccessful, you may be eligible for a partial or full refund.
- Service Cancellations: In cases where a service is canceled by the client before the work has commenced, you may be entitled to a full refund with minus any administrative fees. If the service is canceled after work has begun, the refund amount will be calculated based on the proportion of work completed.
2. Non-Refundable Services
Some services are not eligible for refunds, including but not limited to:
- Consultation Fees: Fees charged for consultations or one-time assessments are non-refundable, as these services are provided at the time of engagement.
- Completed Services: If a service has been fully rendered and accepted by the client, no refund will be provided.
- Digital Products: Any digital marketing materials, templates, reports, or other digital products that have been delivered are non-refundable once they are received by the client.
3. Refund Request Process
To initiate a refund request, follow these steps:
- Contact Us: Submit your refund request by contacting us via email or phone, providing your full name, service details, and the reason for your request. Please include any relevant documentation or evidence supporting your claim (e.g., service contract, delivery details, communication records).
- Review Process: Once we receive your refund request, we will review it within 7 business days. During this time, we may reach out for additional information or clarification if needed.
- Resolution: After completing our review, we will notify you of our decision via email. If your refund request is approved, the refund will be processed as described below.
4. Refund Processing
Approved refunds will be processed within 14 business days. Refunds will be issued through the original method of payment. Please note that processing times may vary depending on your financial institution, and any delays caused by third-party payment processors are beyond our control.
5. Partial Refunds
In cases where a partial refund is granted, the refund amount will be calculated based on the scope of work completed. For example, if 50% of the agreed-upon service has been completed and accepted by the client, a 50% refund of the total fee may be considered.
6. Exclusions from the Refund Policy
The following scenarios are excluded from our refund policy:
- Change of Mind: Refunds will not be issued for change-of-mind scenarios after a service has commenced or been delivered.
- Lack of Results Due to External Factors: Refunds will not be issued if the services delivered fail to achieve the desired outcome due to external factors beyond our control, such as client delays, lack of cooperation, or changes in external marketing conditions.
- Failure to Provide Necessary Information: If the client fails to provide necessary information, content, or feedback that is critical to the timely delivery of the service, resulting in delays or sub optimal results, a refund will not be issued.
7. Charge backs and Disputes
We encourage clients to resolve any concerns directly with us before pursuing a charge back or dispute through their financial institution. In the event of a charge back, we reserve the right to dispute the charge back and provide documentation supporting our case, including the details of our service delivery and refund policy.
8. Amendments to the Refund Policy
Digi Motherland Digital Marketing Services reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all future transactions. Clients are encouraged to review the refund policy regularly to stay informed of any updates.
9. Contact Us
If you have any questions or concerns regarding our Refund Policy or wish to request a refund, please contact us using the details below:
Digi Motherland Digital Marketing Services
Address: Talegaon Chakan Road, Near Bajaj Company, Chakan, Pune - 410501, MH, Bharat
Email: socioclimber@gmail.com
